Ticket pre-sales for U2.com’s (paying) members started at 10AM GMT today. Our experience with the service was less than favourable:
- One hour and 15 minutes of the online version of being put ‘on hold’
- … then being told we ‘did not come via the right URL’
- … then: sorry, page cannot be found
- … then that our ‘code is invalid or already been used’
A glance at the U2 Holland mailing list at Yahoo tells us none of its members has been able to get tickets and only one member of the U2 Flanders mailing list has.
Membership fees for U2.com are $40 for new members and $20 for those previously registered with U2’s official magazine, Propaganda.
UPDATE #1: If you are experiencing problems with your code, like we are, e-mail the Ticketmaster helpdesk, stating your code in the subject line. Some people are having luck getting their codes reset.
UPDATE #2: FOR US PRESALES, GO DIRECTLY TO TICKETMASTER. You’ll be able to enter your presale code there, without having to go through U2.com (you DID save your code, didn’t you?)
UPDATE #3: U2.com responds! (7 hours after presale fiasco)
A general roundup of all this:
EU ticket sales started off badly right away. Both U2.com and Ticketmastereurope.com went down at 10am GMT. Thanks to the timeouts that then started occurring, user’s presale codes became marked used. These users were unable to use their codes again.
Some of these users had some luck contacting Ticketmaster and having their codes reset, but chances are the amount of people that contacted Ticketmaster became unmanageable and most people still have to receive a response from them.
U2.com responds 7 hours after the first date went on sale to say Ticketmaster has promised to respond to all people with problems, and will solve these problems for them.
At this point, anyone who still has an unused code can buy tickets without much trouble.
At the U.S. presales, things seemed to be running more smoothly right off the bat, as long as you didn’t go through U2.com, which crashed every hour whenever a new batch of concerts went on sale. Going to the Ticketmaster site directly, however, seemed to work fine, and there weren’t any of the problems with the code like EU customers experienced.
Demand for General Admission (GA) tickets was high though, and the amount of tickets offered in this section was sold out pretty much right away (as in, within the first minute). Unfortunately, “best available” options then only came back with really, really bad seats, far away from the stage at extremely high prices.
The good news is that the customer services departments all across the board seem to have woken up. We don’t mind if you try to wake them up some more through our site, since the Zootopia forums on U2.com have gone down “for maintenance” as well.
Our heart goes out to the poor Glaswegians, who are paying 85 pounds (yes, pounds!) for a ticket in the GA section.