Ticketmaster are e-mailing fans ‘whose records show’ they ‘unsuccessfully tried to use their presale passcode’. They are encouraging these fans to contact Ticketmaster with their code, phone number, venue and date.
The e-mail further states Ticketmaster can’t guarantee availability but they’ll ‘try to accommodate legitimate requests. on a 1st-come, 1st-served basis’.
Our sources say the e-mail appears to be legitimate and fans have already been contacted and received the tickets they wanted. To which we can only say: hurrah!