U2.com has issued an apology to both U2.com members and those attempting to buy tickets during the general sale in a statement entitled “‘Vertigo Tour’ tickets: Latest News“. U2.com also offers a refund to members holding unused presale codes. (Details to follow on Feb 2nd.) Unsused codes may also be used for upcoming pre-sales for the as yet to be announced 3rd leg of the tour.
Although we realized that some subscribers might be scalpers using multiple email addresses and reserved the right to cancel any ticket order, we underestimated the potential numbers of such scalpers/subscribers.”
U2.com further state they are sorry if they
“…inadvertently gave the impression that the $40.00 subscription guaranteed you the tickets of your choice.” 1)
Throughout today, we have learned of more and more American fans contacted by Ticketmaster reps and offered better seats or GA tickets to a show of their choice. It seems the parties involved are making an effort to help those affected by ticketing mishaps. If you were left with a faulty code, or were forced to buy limited view tickets, we recommend you contact Ticketmaster a.s.a.p.
1) That’s not what fans thought they had been promised. They were told: “U2.Com have secured the best tickets available for our Subscribers”. During pre-sales however it became obvious that what was on offer was mostly limited view seats. For a clear explanation of the fans’ point of view read Laura Page’s Vertigo 2005: Anatomy of Marketing Disaster, at atU2.com.