Larry Mullen has written an open letter to U2.com members, which arrived in our mailbox today just in time for our morning coffee break:
This is not something that I would normally do, but I feel that I have to do something to redress this situation.
There was a mess up in the way the tickets were distributed through U2.com for the Vertigo pre-sale. Some of it was beyond our control, but some of it wasn’t.
I am now in the process of figuring out a way of distributing the tickets for our intended return to North America in the fall. The only fair way of doing this, is to give U2 Propaganda members, who are now U2.com members, priority in the queue.
After that, people will be given priority in the order in which they joined.
Many people who joined U2.com and didn’t get tickets are understandably angry. They now have the option to get a full refund of their subscription fee.
The idea that our long-time U2 fans and scalpers competed for U2 tickets through our own website is appalling to me. I want to apologise to you who have suffered that.
If your U2.com pre-sale experience has left you disappointed, I hope this will go some way towards reassuring you of our total commitment to our audience.
By the way, a note to those so-called U2 fans who are quick to accuse U2 of unseemly behaviour, I’ve only got two words for you…
This letter was also published on U2.com.
Thanks, Larry. It’s good to get a statement from a bandmember and truly encouraging to hear you’re looking into this matter personally. Fair play to ya. Don’t be too hard on fans who question, rather than follow blindly. They’re the ones that are prepared to show up even when the going gets tough. Those who love the most, hurt the most, you must know that. Good health to yourself, too and we’ll be seeing you on the road.